Shipping policy

Simple shipping. No hidden thresholds. Standard shipping is free on every order, with no minimum order value.

Where We Ship

We currently ship to these 15 countries:

• Austria
• Belgium
• Bulgaria
• Croatia
• Czech Republic
• France
• Germany
• Hungary
• Italy
• Netherlands
• Poland
• Romania
• Slovakia
• Slovenia
• Spain

We do not currently ship to countries outside this list. Only available destinations can be selected at checkout.

Standard Shipping

• Free on every order
• No minimum order value

That is it. No code, no spending threshold and no calculator required.

Express Shipping

Need it faster? Express shipping is available for an additional fee of €30 where it is offered for your delivery address.

The shipping options and prices displayed at checkout for your order always apply.

Delivery Times

Delivery times depend on your destination and the shipping method you choose. The available shipping options are shown at checkout.

Public holidays, severe weather, carrier disruptions and other circumstances outside our reasonable control may occasionally cause delays. If your order is taking longer than expected, contact us and we will help investigate it.

This does not affect your statutory rights regarding delivery.

Some large items may have specific shipping requirements. Where applicable, you will find this information on the product page.

Tracking Your Order

As soon as your order has been dispatched, we will email you a shipping confirmation with a tracking number so you can follow your parcel.

Damage or Loss in Transit

If your parcel arrives damaged, or does not arrive as expected, please contact us as soon as possible at info(@) unknownbikes.eu.

For visible shipping damage, photos of the packaging and the product are very helpful. We will work with the carrier to investigate and resolve the issue.

This does not affect your statutory rights.

Need Help?

Last updated: 10 October 2026