Warranty and Return Policy

We put a lot of care, effort, and engineering into our bikes. We’re proud of them, confident in them, and we want you to be too. That’s why every bike we make is protected by one of the industry’s best warranties.

2-year warranty for manufacturer defects on all components

Items that experience normal wear and tear such as tubes, tires and brake pads will not be covered under warranty

Bike purchased directly from our site:

If you purchase directly from our site, your warranty will be activated with professional assembly. That is as simple as taking your bike in your local bike shop and having them build that up for you. Once you get a receipt from the shop you can send us an email to info@unknownbikes.eu and we will activate your bike's warranty.

Registration is not required to activate your warranty but it ensures that your info is safe and sound with us.

Return Policy

Changed your mind or just not completely satisfied? No problem! As long as the product has not been assembled, is unused, in like-new condition, and in its original packaging, then we can accept a return for an exchange or refund.