Terms & Conditions

Terms & Conditions - UNKNOWN GROUP

Terms & Conditions

Last Updated: March 19, 2025

I. General Information

These Terms & Conditions ("Terms") govern the purchase and sale of products and services between UNKNOWN GROUP s.r.o. ("Seller," "we," "us"), a company registered in the Czech Republic (Company Reg. No. 04327896, VAT Reg. No. CZ04327896, registered office: Na Kuthence 5/831, CZ 160 00 Prague 6, Municipal Court in Prague, File No. 245979), and you, the purchaser ("Purchaser," "you").

For more information about us, visit www.unknownbikes.eu/about-us.

The Purchaser may be a consumer (an individual acting for personal use) or an entrepreneur (an individual or entity acting for business purposes). By placing an order, you agree to these Terms, including our Return Policy, Shipping Policy, and Claims Procedure, as applicable at the time of purchase.

II. Pre-Contractual Information

  • Costs: Prices for goods and services on www.unknownbikes.eu are displayed including and excluding VAT, where applicable. Shipping costs vary by method and are shown during checkout. No additional communication fees apply beyond your standard internet/phone provider rates.
  • Payment: Full payment is required before delivery unless otherwise agreed. We do not offer recurring contracts unless specified.
  • Returns: Consumers may return purchases within 14 days (see Return Policy). Custom or perishable goods may not be returnable.
  • Contracts: Order confirmations and invoices are stored electronically and accessible via your account on our website.

III. Ordering and Agreement

1. Placing an Order

You may place orders via our website (www.unknownbikes.eu), email, or phone. By adding items to your cart and completing checkout (selecting shipping and payment options), you submit an offer to purchase. We confirm acceptance via email, forming a binding agreement.

Order details can be reviewed and edited before submission. We are not liable for data transmission errors.

2. Delivery

We deliver goods to the address you provide, retaining ownership until full payment is received. Delivery occurs via a selected carrier (see Shipping Policy). Risk of loss passes to you upon receipt.

Inspect deliveries upon arrival. Report damages or discrepancies immediately to us and the carrier.

3. Pricing

Prices are final, including VAT and applicable fees, excluding shipping costs (shown at checkout). Promotional prices are valid while stocks last or for a specified period.

We reserve the right to cancel orders with pricing errors and notify you accordingly.

IV. Payment Methods

We accept:

  • Wire transfer
  • Online card payment (MasterCard/Visa)
  • PayPal

Goods remain our property until paid in full. Billing details cannot be changed after order submission.

V. Shipping Policy

We ship via partnered carriers. Shipping options, costs, and estimated delivery times are available at www.unknownbikes.eu/shipping and during checkout. Delivery may be delayed due to public holidays, force majeure, or carrier issues, for which we are not liable.

For VAT-exempt purchases (0% VAT), delivery is restricted to the registered business address or authorized recipient with valid ID or power of attorney.

VI. Return and Refund Policy

1. Consumer Returns

Consumers may return goods within 14 days of receipt by:

  • Completing the return form on our website (www.unknownbikes.eu/returns)
  • Or sending written notice to: UNKNOWN GROUP s.r.o., Reklamace, Pražská 54, 280 02 Kolín II, Czech Republic

Return goods undamaged, in original packaging (if possible), with all accessories and documentation, at your expense, within 14 days of notifying us. For complete bicycles, include proof of professional assembly. Refunds are issued within 14 days of receiving the return, using the original payment method.

Non-Returnable Items: Custom-made goods, perishable items, or services begun with your consent before the 14-day period ends.

You are liable for any diminished value due to improper handling. Gifts included with purchases must also be returned.

2. Refunds

Full refunds are issued unless goods are damaged beyond normal inspection. Partial refunds may apply if only part of the goods can be returned.

VII. Warranty and Claims

Goods are warranted free of defects upon delivery for 24 months (consumers) unless otherwise stated (e.g., shorter for consumables or as indicated on packaging). Entrepreneurs may have different terms if specified on the product.

Defects: Notify us immediately of defects. We may repair, replace, discount, or refund (for material breaches) at our discretion. Contact us at info@unknownbikes.eu with proof of purchase.

VIII. Personal Data

We process your personal data (name, address, payment details) confidentially for order fulfillment and marketing purposes, in compliance with applicable laws (e.g., GDPR). Consent can be withdrawn by contacting us at info@unknownbikes.eu. See our Privacy Policy for details.

IX. Contact Us

For questions, complaints, or support:

Orders are accepted 24/7 via our website. Business hours for support may vary.

X. Dispute Resolution

Disputes may be resolved out-of-court via Alternative Dispute Resolution (ADR) or Online Dispute Resolution (ODR). Contact us first to resolve issues. For ODR, visit ec.europa.eu/consumers/odr.

XI. Final Provisions

These Terms are governed by Czech law. The English version prevails in case of translation discrepancies. We may update these Terms; the version effective at the time of your order applies.

Effective Date: March 19, 2025