Personal Data Protection and Security 

Last Updated: March 19, 2025

Data Collection and Use

At UNKNOWN GROUP s.r.o. ("we," "us"), we treat your personal data as confidential. We collect and process only the data necessary to fulfill your orders and improve your shopping experience. This includes:

• Order Fulfillment: Name, shipping address, and payment details to process and deliver your purchases.
• Marketing: Contact information (e.g., email, phone number) for optional promotional offers, newsletters, or updates from us or our trusted partners.
• Claims: Full name, address, phone number, and signature (if applicable) to handle warranty or return requests.

Data Sharing

We do not sell or share your personal data with third parties except when necessary to:

• Deliver your order (e.g., sharing shipping details with carriers).
• Process payments (e.g., with payment providers).
• Conduct marketing campaigns with our partners, only with your consent.

All data sharing complies with applicable laws, including the General Data Protection Regulation (GDPR).

Your Rights

You have the right to:

• Access and update your personal data.
• Request deletion or correction of your data.
• Withdraw consent for marketing at any time.
• File a complaint with a supervisory authority if you believe your rights are violated.

To exercise these rights, contact us at info@unknownbikes.eu or use the contact form on our website.

Consent and Withdrawal

By placing an order, you consent to us processing your data for order fulfillment. Marketing use (e.g., emails, texts) is optional and requires your explicit consent. You may withdraw consent anytime by:

• Sending a written request to: UNKNOWN GROUP s.r.o., Na Kuthence 5/831, 160 00 Praha 6, Czech Republic.
• Using our online contact form.

Data Security

We protect your data with industry-standard security measures to prevent unauthorized access, loss, or misuse. Data is stored securely and retained only as long as necessary for legal or business purposes.

Cookies

We use cookies to enhance your experience on www.unknownbikes.eu, such as remembering your preferences. Cookies comply with EU regulations (e.g., GDPR and ePrivacy Directive). You can manage or disable cookies via your browser settings, like enabling private browsing mode.

Contact Us

For questions about your data or this policy, reach us at:

• Email: info@unknownbikes.eu
• Address: UNKNOWN GROUP s.r.o., Na Kuthence 5/831, 160 00 Praha 6, Czech Republic